Frequently Asked Questions

Bookings & reservations

  • Yes. We offer complimentary pickup and drop-off from most hotels located in downtown Boston, Cambridge, and nearby areas for tours that include transportation.

  • Absolutely. We can meet you at Boston Logan International Airport and begin your tour immediately after your arrival or conclude your tour with a drop-off at the airport before your departure.

  • Yes. We regularly welcome cruise passengers arriving at Boston's Black Falcon Cruise Terminal. We monitor ship schedules whenever possible and can provide both pickup and return transportation.

  • Most private tours are conducted in our comfortable, air-conditioned Toyota Sienna minivan, which offers excellent visibility and plenty of room for sightseeing throughout the day.

  • Our Toyota Sienna comfortably accommodates up to six guests.

  • Yes. For larger families, corporate groups, or special events, we can arrange luxury SUVs, executive vans, minibuses, or full-size coaches through our trusted transportation partners.

Corporate & Groups

Do you organize corporate events?

Yes. We regularly organize private tours and experiences for conferences, incentive groups, executive meetings, university visitors, and corporate events. We can customize programs ranging from short walking tours to full-day excursions throughout Boston and New England.

  • Booking is easy. Simply contact us through our website, email, or phone with your preferred date, group size, and interests. We'll recommend the best itinerary, answer any questions, and send you a confirmation once your tour is reserved.

  • Yes, whenever our schedule allows. We often accommodate last-minute requests, but we recommend booking as early as possible, especially during the busy spring, summer, and fall seasons.

  • Yes. We understand that travel plans sometimes change. Whenever possible, we're happy to reschedule your tour to another available date. Please contact us as soon as you know your plans have changed, and we'll do everything we can to accommodate your request.

  • We accept all major credit cards as well as other secure online payment methods. Full payment instructions will be provided when your reservation is confirmed. OR

    To make booking simple and secure, we process all payments through FareHarbor, our trusted online reservation platform. FareHarbor accepts all major credit and debit cards and provides a secure payment experience. Once your booking is confirmed, you'll receive a payment link to complete your reservation safely online.

During the tour

  • Absolutely. Every private tour is fully customizable. Whether you're interested in history, architecture, Harvard University, local neighborhoods, scenic coastal towns, or hidden gems, we'll design the day around your interests, pace, and schedule.

  • Yes. We are happy to accommodate guests with limited mobility whenever possible. We can reduce walking distances, adjust the pace, include additional driving, and recommend accessible routes. Please let us know your needs when booking so we can plan accordingly.

Tour Guides

Do you offer multilingual tours?

Yes. In addition to English, we can arrange tours in Spanish, Italian, Turkish, French, German, Polish, and Russian, subject to guide availability. Please request your preferred language when making your reservation.

Pickup & Transportation

About Boston Private Guide

Why choose Boston Private Guide?

Boston Private Guide specializes in premium, fully customized private tours designed around your interests rather than a fixed script. You'll explore Boston and New England with knowledgeable local guides who provide engaging storytelling, comfortable transportation, flexible itineraries, and personalized service from your first inquiry until the end of your tour. Whether you're visiting for a few hours or several days, our goal is to create an authentic, memorable experience tailored specifically to you.

PRIVACY POLICY

At Boston Private Guide, we value your privacy. This Privacy Policy explains how we collect and use your information strictly for the purpose of managing your reservations.

1. Information Collection

We collect personal information that you voluntarily provide to us when making a reservation. This includes your name, email address, and phone number. This data is used solely to confirm, manage, and provide updates regarding your booking.

2. SMS Consent and Communication

By providing your phone number, you consent to receive text messages from us regarding your reservation.

Opt-In: Users consent by checking an opt-in box on our reservation form or by providing their number specifically for booking updates.

Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.

3. No Sharing of Personal Information

BST does not sell, rent, or share your personal information with third parties. Specifically, mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place a reservation.